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我们会在合理时间内回复 · 通常 24–48 小时内

Contact Us

We typically reply within 24–48 hours

联系方式:目前统一通过邮箱接待。请在邮件主题中标明类型(如「技术支持」「功能建议」),便于我们更快处理。工具使用过程中的文件与数据默认在本地处理,不会因使用工具而上传到我们的服务器。

01电子邮箱

唯一官方联系邮箱如下。点击即可打开邮件客户端,或复制地址后粘贴发送。

02常见咨询类型

以下类型均发送至同一邮箱,建议在主题中注明分类,并尽量附上复现信息。

技术支持 / Bug

工具报错、界面异常、导出失败或结果不正确。请附浏览器、系统与复现步骤。

发送邮件 →
优先回复

功能建议

希望新增工具、改进交互或补充格式 / 模型能力。您的建议会影响产品路线。

发送邮件 →
产品反馈

商务合作

品牌合作、赞助、企业定制或集成洽谈。

发送邮件 →
工作日优先

法律 / 隐私 / DMCA

版权投诉、下架请求、隐私权利(如 GDPR/PIPL/CCPA 相关)及其他合规事宜。

发送邮件 →
正式审核

03发信前建议

  • 附上截图:错误提示、控制台输出或异常结果可显著加快排查。
  • 说明环境:浏览器(Chrome / Edge / Firefox / Safari)与版本、操作系统。
  • 复现步骤:描述操作过程、预期结果与实际结果。
  • 先看工具页:部分页面底部有使用说明;刷新或换浏览器有时即可恢复。

04常见问题

ToolBox 真的完全免费吗?

是的。本站工具免费使用,无需注册、无付费墙。少数工具会调用第三方开放 API(如汇率、天气等),可能受对方速率限制影响,与本站收费无关。

使用音视频 / 图片工具时文件会上传吗?

绝大多数相关工具在浏览器本地(如 WebAssembly)处理,文件不离开您的设备。例外包括:您主动指向的远程请求(如 HTTP 客户端)、P2P 传输,以及明确依赖第三方 API 的功能。详见隐私政策

如何请求删除通信记录或行使隐私权利?

工具使用过程中我们通常不收集您输入的业务数据。若您曾通过邮件联系我们并希望删除通信记录,请发邮件说明,我们将按隐私政策在合理期限内处理。

可以把工具嵌入自己的网站吗?

许多工具基于开源库,需遵守其许可证。非商业用途的引用一般较宽松;商业集成或白标请先邮件沟通。

05更多入口

也可以先浏览工具与站内资源;若仍需帮助,一封邮件即可。

How to reach us: Email is our single official channel. Please put the topic in the subject line (e.g. “Support”, “Feature request”) so we can triage faster. Tool inputs are processed locally by default and are not uploaded to our servers just from using a tool.

01Email

Our only official contact address is below. Open your mail client or copy the address to send a message.

02Common Topics

All topics go to the same inbox. Label the subject and include reproduction details when reporting bugs.

Technical support / Bugs

Crashes, UI issues, export failures, or wrong results. Include browser, OS, and steps to reproduce.

Send email →
Priority

Feature requests

New tools, UX improvements, or extra formats / models. Feedback shapes our roadmap.

Send email →
Product

Business & partnerships

Sponsorship, brand collaboration, enterprise customization, or integration talks.

Send email →
Business days

Legal / Privacy / DMCA

Copyright notices, takedown requests, privacy rights (GDPR/PIPL/CCPA), and compliance.

Send email →
Formal review

03Before You Email

  • Screenshots help: Errors, console output, or unexpected results speed up diagnosis.
  • Environment: Browser (Chrome / Edge / Firefox / Safari) and version, plus OS.
  • Steps to reproduce: What you did, what you expected, and what happened.
  • Check the tool page: Many pages include usage notes; a refresh or another browser may fix temporary issues.

04FAQ

Is ToolBox really free?

Yes. Tools are free to use with no sign-up and no paywall. A few tools call third-party open APIs (e.g. FX or weather) and may be rate-limited by those providers — that is unrelated to billing on our side.

Are my media files uploaded?

Most media tools process files locally in the browser (e.g. WebAssembly). Exceptions include requests you intentionally send to remote endpoints, P2P transfer, and features that clearly depend on third-party APIs. See the Privacy Policy.

How do I request deletion of emails or exercise privacy rights?

We typically do not collect the business data you enter into tools. If you contacted us by email and want those records deleted, write to us and we will handle it under the Privacy Policy within a reasonable time.

Can I embed tools on my site?

Many tools rely on open-source libraries with their own licenses. Non-commercial references are usually fine; for commercial integration or white-label use, please email first.

05More Links

Browse tools first if you like — or just send us an email when you need help.